Tenant Toolkit - How to Write, Describe a Problem, Request a Solution

Write emails or letters. Clearly describe the problem. Politely request a solution.

We all like to talk over the phone or in person. It’s more natural. It feels more human. The problem with verbal communication is that landlords will often make false promises or say bad things in person…

And then what? You can’t prove anything! Worse still, if you respond with anger, a Judge may think you caused the problem.

The solution: keep all communications in writing.

Email is best. Generally speaking, Judges like to see emails in evidence, because emails record dates and times automatically. They cannot be easily faked. Moreover, with email, you can easily include everybody – owners, property managers, or other tenants – in one communication with the click of a button. Be sure to send the email to:

    • All owners you know of
    • All site managers
    • All senior managers
    • Any neighbors who are involved

Whether your landlord has failed to repair something, reduced your storage space, or overcharged you rent, use detailed, respectful emails, text messages, or written letters (that you keep copies of) to initiate communication.

“If it isn’t in writing, it didn’t happen.”

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